Return and Exchange Policy

At Fairway Finds, we strive to ensure that you’re completely satisfied with your purchase. However, we understand that sometimes things may not go as expected. Below is our return and exchange policy to help guide you through the process.

Returns

  • Eligibility for Returns:
    If you are not satisfied with your purchase, you may return your item(s) within 15 days of receiving your order for a full refund. To be eligible for a return, the item must be in the same condition as when you received it—unused, undamaged, and with all original packaging intact.

  • Non-Returnable Items:
    Please note that items that show signs of wear, damage, or have been altered in any way cannot be returned. Customised or personalised items are also not eligible for return.

  • How to Initiate a Return:
    To start the return process, please contact our customer service team at [insert email/contact information] with your order details. Once we receive your request, we will provide you with instructions on how to return your item(s).
    You will be responsible for covering the return shipping costs unless the item was faulty or incorrect at the time of delivery.

  • Refund Processing:
    Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days. Please note that shipping costs are non-refundable.

Exchanges

  • Eligibility for Exchanges:
    If you’d like to exchange your item for a different one (e.g., a different club or set), we offer exchanges within 15 days of your purchase. Items must be in their original condition—unused, undamaged, and in the original packaging.

  • How to Request an Exchange:
    To request an exchange, please reach out to our customer service team at [insert email/contact information] with your order number and details of the item you’d like to exchange. We will guide you through the process and help you select a replacement item.

  • Shipping for Exchanges:
    You will be responsible for covering the shipping costs to return the original item(s). Once we receive your returned item, we will ship out the exchanged item at no additional cost to you.

Damaged or Incorrect Items

  • Damaged or Faulty Goods:
    If your item arrives damaged or faulty, please contact us within 7 days of receiving your order with a description and photos of the issue. We will promptly arrange a replacement or refund at no cost to you.

  • Incorrect Items:
    In the event that you receive an incorrect item, please notify us immediately, and we will organise a return and send you the correct item at no additional charge.

Additional Notes

  • Bundle Sets:
    If you purchased a bundle set and wish to return or exchange a specific club from the set, please contact us directly. Partial returns or exchanges from a bundle will be handled on a case-by-case basis.