Shipping & Returns

Shipping

We ship nationwide across New Zealand. All orders are processed within 1–2 business days. Once dispatched, you will receive an email with your tracking details.

Shipping Rates

  • North Island Standard: $10.00

  • South Island Standard: $12.00

  • Rural Delivery: Additional $5.00 

  • Free Shipping: On all orders $250 and over nationwide

Estimated Delivery Times

  • North Island: 1–3 working days

  • South Island: 2–4 working days

Please note: Delivery times are estimates and may vary slightly depending on exact location or courier delays during peak periods.

Returns

We offer a 7-day return policy from the date your order is delivered.

If you change your mind or are not satisfied with your purchase, you may return the item within this period. All approved returns will be issued as store credit.

Return Conditions

To be eligible for a return:

  • Item must be returned within 7 days of delivery
  • Item must be in the same condition as received
  • Item must not be further used or damaged
  • Proof of purchase is required

As all products are second-hand, normal signs of wear are expected and are not considered faults.


Store Credit

  • All approved returns are issued as store credit only (no cash refunds for change-of-mind returns)
  • Store credit can be used on any future purchase
  • Credit is issued after the item has been received and inspected


Faulty or Incorrect Items

If you receive an item that is faulty, damaged beyond expected wear, or incorrect, please contact us as soon as possible.

Under New Zealand’s Consumer Guarantees Act 1993, you are entitled to a remedy if a product is not of acceptable quality or does not match its description.

In these cases, we will:

  • Offer a repair, replacement, or refund, depending on the situation
  • Cover any reasonable return shipping costs


Consumer Guarantees (NZ Law)

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

This means:

  • Products must be of acceptable quality
  • Products must match their description
  • You are entitled to remedies if these guarantees are not met


How to Start a Return

Please contact us before returning any items so we can assist you.

Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Returns sent without prior contact may not be accepted.


Additional Notes

  • Return shipping costs are the responsibility of the customer for change-of-mind returns
  • We recommend using a tracked shipping service, as we are not responsible for items lost in transit
  • Items that do not meet return conditions may be declined